Delivering Omni-channel experiences for Insurance

Friday, June 1, 2018

Johannesburg

                             

Realdolmen and partner Karabina invite you for a session on Delivering Omnichannel Customer Experiences for Insurance.  During this session we will go through the actual challenges that insurance companies have within the age of digital transformation and offer you a way in which you can handle an omnichannel approach within the insurance business world.

What will you learn?

We will demonstrate how you can get clear insights into your customer or intermediate parties. Those insights will be delivered on quantity level such as portfolio evolution, premium – claims ratio, retention ratio’s, business line weight, renewal overview, as well as on quality level items such as product knowledge, training needs, marketing effort, brokerage loyalty, Customer data segmentation etc. Combine all this with a very user-friendly interface and you will get the ideal customer experience. This is made possible through our solution Traviata for Insurance


Practical info - Who should attend - Registration

Agenda

09:00 Welcome & Registration
09:30 Introduction
09:40 Keynote: Delivering Omnichannel Customer Experiences for Insurance  
Handling an omnichannel approach within the insurance business world for the challenges in the age of digital transformation.
10:00 Making it all WORK
Traviata CRM for Insurance, Sales Journey Assistant, Single View Builder – Demo Use Case and Q&A
11:15 Close, drinks and refreshments

  
Practical info:

Date: Friday, June 1st 
Timing: 09:00 - 11:30
Venue: Karabina Building, 2nd Floor
Design Quarter Business District
Leslie Avenue East, Fourways, 2191
Johannesburg
SOUTH AFRICA 
Participation is FREE 
Make sure to RSVP to this amazing event!

 
Who should attend?

This session is relevant for those who are responsible for Customer Experience, Sales, Marketing and Retention, and the CRM of Insurance companies.